Wednesday, December 16, 2009

Gift Wrappers

Busy week this week with joint activities with the Concierge Guild. On Monday some went a'caroling, and last night some wrapped gifts at Pacific Place. Here's Andree, Liz and Nicole decked out in their matching outfits! Thanks for volunteering, and showing the community that Tours Northwest cares.

Tuesday, December 15, 2009


And by sheer coincidence, we are starting a much more public Tours Northwest blog the very minute that the 787 took off.

Sunday, December 13, 2009

A New Way to Practice

This year we are doing a video Holiday Greeting for concierge and Hotel Staff. Some of us took up to 20 takes, some (Nicole and Richard did it in 2-3). Here's Dan's fine example of practicing until you get it right! If fairness, I'll also post one of me, in even more embarrassing detail.

We will be using video this year for many many reasons: practice and improve tours; reviews, marketing online and off, trash documentation, etc. Any ideas?

The Blair Geoduck Project

The cameraman was Robin, Dan's brother ... not "John".

Thursday, December 3, 2009

Seattle Convention and Visitors Bureau

Click on this link and read a fascinating article about how Seattle Convention and Visitors Bureau (SCVB) refers guests to us (and others). They do send us alot of business. Those of you who have been around awhile will recognize a familiar name in the article. Ann Peavey was a guide with us for a year, then went to be a concierge at the Westin, and since 2004 heads up the concierge desk (and as of this year, the Market Information Center) at the Convention Center.

Get to know Ann, Lu, James, Charla and the rest. Here's a picture of Charla and Lu on our Famous Seattle Tour last summer.

Wednesday, December 2, 2009


I'd better explain this fast before the captioned pictures go to someones' head! Bryan and Mark were PERFECT in filling out their Driver's Logs this year. Each and everytime they went to Mt. Rainier (over 100 miles away) and otherwise worked for more than 12 hours they filled out their logs right away. Completely, accurately.

They are this month's models for the rest of us. We do have a few forms to fill out, and they often need improvement in terms of clarity and completeness (e.g. DVIR, Accounting). Do a conscientious job and maybe next year YOU'LL have your picture under a "Perfection!" heading.