Tuesday, December 16, 2008


Telephone Rules for the OC Drivers need to know the "rules" that our telephone people use for taking reservations for the Outlet Shopping/Casino trip.
  1. We do take a Credit Card No. to reserve their spot.
  2. There is a 12 hour cancellation policy (like Mt. Rainier and Boeing Tour). If you are a no-show, your card will be charged.
  3. As our brochure states, we do have a 6 person minimum and if there are not 6 people on the tour WHEN WE ARE READY TO LEAVE TOWN we will not run the tour.
Let it Rain, .... During these first weeks of Jan. 2009 it is good to call at 7 AM and check to see the status of your tours. The first weeks after the holidays are traditionally a little slower. Safety First When you are out running tours pay particular attention to shady areas, bridges, etc for icy patches. Preservation Next Mark Weber has requested that at the conclusion of your tours during this frosty time, that you pull the wipers into the "up" position away from the window so that they don't 1. freeze to the window 2. Burn the motor out if they are frozen to the window and turned on Hunkerin Down Time For many of you this time of year will find you with extra time on your hands and looking to fill it with something. Why not do some research and find out new exciting and interesting things to help us stay hip and current as a company? Steve is passing the list around to find out what each of us thinks are vital and exciting topics and points of contemporary interest to our guests. Have you stayed current with what people are reading about us in the in-flight magazines or on the web, for instance? We look good anyway because we are all beautiful people, but we will look better if we get on the same page as our guests! You go guides!

Tuesday, December 9, 2008

Weekly - Dec. 9

New Spot Times We are moving back spot times for tours for several reasons. There are, of course, fewer guests and therefore fewer complicated pickups this time of the year. We ask that you abide by these times and not come in earlier, or if you do come in, do not clock in unless requested when there is a reason to do so.
  • BT AM - 8:15 AM
  • 10 AM CT - 8:30 AM
  • Outlet-Casino - 8:45 AM
  • 1 PM CT - 11:45 AM
There will be less time to prepare your coach but we will make more of an effort to check them out in the morning. And, of course, it remains very important that drivers leave the coach the day before in ready-to-go conditions. If you find a coach in terrible condition in the AM, please report it to the Dispatcher before you get it ready so it can be inspected. The OC: 3 hours The Outlet Shopping and Casino Tour has had lots of activity this past week due to the presence of a convention in town. This tour allows for 3 hours of shopping or casino or a combination (ostensibly from 11 AM to 2 PM). We have been flexible regarding length of stay but have begun charging groups an additional charge for extra hours. We are learning that CLEARLY STATED LIMITS are necessary so people are fully aware of the departure time. Drivers - particularly Daniel Enderle, Andree Hurley and Mark Weber - have been exceptionally flexible as we learn how best to deal with unique situations. The old joke should work well here. What's the difference between a tourist and a hitchhiker? Five minutes.

Monday, December 8, 2008


If you see a blank that you can fill, call IMMEDIATELY. We will try to keep this Calendar up to date, but the wall calendar in the office is the final word.
14-Dec 15-Dec 16-Dec 17-Dec 18-Dec 19-Dec 20-Dec
Sun Mon Tue Wed Thu Fri Sat
OC __ BD AH MD MD __ __
10 AM DE __ __ AH AH LF DE
__ BD AH __ __ AH __
1 PM AH DE DE TJ TJ __ __
Charter x SP x x x x x
x x x x x x x
21-Dec 22-Dec 23-Dec 24-Dec 25-Dec 26-Dec 27-Dec
Sun Mon Tue Wed Thu Fri Sat
OC TJ MD MD __ xx __ MD
10 AM DE __ __ DE xx AH TJ
__ __ __ __ xx __ __
1 PM __ AH AH AH xx MD AH
Charter x x x x xx x x
x x x x xx x x
28-Dec 29-Dec 30-Dec 31-Dec 1-Jan 2-Jan 3-Jan
Sun Mon Tue Wed Thu Fri Sat
BT AM LY MD TJ MD __ __ __
OC __ __ MD TJ __ __ __
10 AM AH TJ AH AH __ __ __
__ __ __ __ __ __ __
1 PM TJ TJ __ TJ __ __ __
Charter x x x x x x x
x x x x x x x

Tuesday, December 2, 2008

Weekly - Dec. 2

Caroling Opportunities! On Wednesday Dec. 10th we have an opportunity to go caroling with the Concierges. From 5-9:30pm we'll be singing at 3 different senior housing/shelters. It's a great cause and really gets you into the spirit of the season. Dan's entire family will be there. We have room for ten more people and you're welcome to bring a guest. The first ten to reply will go. New Fuel Cards We have new (blue) fuel cards for the coaches and drivers. See Duane or Liz/Steve, return your old (orange) fuel card to them, and initial the master sheet. Leavenworth Trips on Dec. Weekends? Let us know if you are ready, willing and able to run an all day charter to Leavenworth on Dec. weekends, either on Sat. or Sun. It would start at 10 AM and leave Leavenworth at 7 PM. We are just looking at this possibility, but need to know which drivers are willing to brave the elements. Signups 2009 The signup sheet is going out today and will cover the months of January through April. This will be done by spreadsheet, and once a person has signed up a copy will be printed out and kept on file to prevent any misunderstandings later. Be patient, but don't be afraid to ask in a week or two how things are progressing (not that I won't keep you informed right here).