Proper Greeting Technique

Andree Hurley demonstrates the correct and acceptable method for greeting a pedestrian or other driver using all five fingers of her greeting hand, along with a delighted smile.

Themes for February

There are three areas that I'd like everyone to work on during the month of February.

1. Post Tour Perfection
2. Dress
3. Tour Improvement

Post Tour, please complete your DVIR, gas up the coach, and clean the coach. This last point is often at issue the following day. Go over these things: walk through the coach and clean up ANY trash; clean the windows; sweep the floor. We do have a dress code, and are always considering a company "uniform". Look at yourself and you be the judge: are you dressed too casually? Try something totally different some days: wear a tie; wear a nice hat (beret, not baseball/feed). Tuck in that shirt! Liz and I will be making comments this month! How can you improve your tour? Read up on an area that you are a bit weak in. Get some statistics and WOW the folks. Make an extra effort to reach out to those people in the back corner who seem a bit off-putting. And let us know what works really well; maybe YOU will be featured in the blog! SP

Witch Hazel in the air

Its mid-January and all guides should point out the witch hazel plant at Waterfall Garden Park. Its right across from the waterfall on the corner. The blossoms are yellow, the leaves are ugly-dead, but it has a spectacular aroma. On sunny warm days (remember?) you can smell it from where we park the coaches! SP

The start of Something Good

Goodbye snow, hello rain... If you are wondering why we didn't chain up to run tours those last weeks in December, simply go to Google and punch in "tour bus over I-5". It happened on Dec 19th. While it is easy to stand by and ask "What were they thinking?" in regard to the drivers of those buses, you might ask yourself what you would've done in a situation where your dispatcher routed you into a situation where you had a closed and steep hill to your left, a narrow street ahead of you, and a steep hill to your right. A reminder to all drivers...if you haven't taken the SPS series of safety videos you will need to take them before the start of the season on May. Stop by the shop any day and we will set you up. Total time to take the videos is about 3 hours. Additionally, we still need help if any of you hearty souls feel like getting some hours in detailing coaches. Kudos to Bryan Dutt for getting out the elbow grease! LF

A visual reminder to be safe

Happy New Year Hey everyone we made it through the snow and we are happy to announce that we are back up and running at full capacity. We are looking forward to another record year and to the days increasing in length and the tours increasing in size! Check out the schedule for the next few weeks and call Steve if you are available! LF