Wednesday, July 8, 2009

Safe Driving

One of our chief concerns is that we provide our guests with a safe touring experience. Safety in terms of equipment and driving habits are continually discussed and worked on at Tours Northwest. We all watch safety videos each year, and we discuss practices and conditions throughout each tour day.

This year we have made an effort to clearly label all of our coaches with our new logo and telephone number. I would not say we are getting more calls, but be aware that we do get calls about driving while you are out there doing your job. We try to bring these to your attention when they happen, but its not always clear which coach was involved, and on occasion complaints are simply and clearly not valid. All are listened to, and gratitude sincerely expressed to the caller. Some are more serious than others. Lane issues - cutting off, not letting in, not signalling - are very difficult to determine what exactly happened. Complaints about speeding downtown or not yielding to pedestrians are taken very seriously, often because they come from our friends in the downtown core (e.g. our referral sources).

We try to keep a record of these calls/contacts so that we know of a pattern of behavior. One incident may not mean much; several incidents raises a red flag and will be dealt with.

This is a matter of safety AND a matter of public relations. You are representing the company; you often have a coach full of guests who are watching also.

Be Safe! Drive Defensively! Be courteous and conspicuously conscientious!

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