Wednesday, May 12, 2010

Range of Guest reactions.

I stumbled upon this picture and it reminded me of the range of reactions we get from our guests. We want to be informing the serious ones, delighting the ones who want to be entertained, and we need to step it up a bit to jolt the yawning ones back into the moment!

This site, btw, is a delightful look back on that historic day 17 months ago.

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